Category Archives: Emailchemy FAQ
FAQ: Why are my messages blank after converting Outlook to Entourage?
I’ve seen this happen when the RGE files were created on the Windows PC and then moved to the Mac. There are certain methods of moving files between Mac and PC that can screw up the encoding of the linefeed … Continue reading
FAQ: Why do I see “garbage” instead of my attachments?
The “garbage” is likely the base64-encoded attachments — which is the standard behind-the-scenes way of including attachments in a message. Most modern mail programs interpret this raw information correctly and display the attachments either inline or as icons within the … Continue reading
FAQ: Why do all messages have today’s date?
Some email programs will show the date you imported the converted mail as the date for each message in the message list. This is usually incorrect behavior of the new email application because it is trying to find a “received” … Continue reading
FAQ: Does Emailchemy convert my email to …?
The simple answer is “yes, but indirectly.” For example… Does Emailchemy create Outlook PST files? No, but it creates files that can be imported into Outlook. Emailchemy converts email to open, standard formats (and a few variations) which are directly … Continue reading
FAQ: Does Emailchemy convert mail from …?
A complete list of supported email formats can be found on the Emailchemy web page and in the Emailchemy User Manual. Support for new formats is typically released in new major versions of Emailchemy.
FAQ: Why do I see “Please purchase…” in the subject field?
The demo version of Emailchemy masks the subject and sender of each message with a “nag” message like “Please purchase Emailchemy”. This enables you to see that Emailchemy can convert all your email before you purchase. If you are still … Continue reading
FAQ: Can I use Emailchemy for my clients?
Yes, but you or your clients will require the proper licensing. Emailchemy’s End User License Agreement for the Personal Edition of Emailchemy states one email user per license. We do offer Technician, Site and Migration Editions for organizational use and … Continue reading
FAQ: Is there a Mac OS 9 version of Emailchemy?
No. Emailchemy requires a modern version of Java to operate, and Apple stopped developing Java for OS 9 in the year 2000. However, Emailchemy can convert email files from Mac OS 9 email applications on any current system (Mac, Windows, … Continue reading
FAQ: Are there any file size limitations or message count limits?
No, but if you are converting a very large PST file (say, larger than 1GB) you should use the free Emailchemy Memory Boost utility so that your conversion will complete faster.
FAQ: What are the demo limitations?
The demo version of Emailchemy will mask the subject and sender field of each email in the output. After downloading the full version, installing it and entering your registration key, you will have to run your conversion again to see … Continue reading
