Category Archives: Emailchemy FAQ

Emailchemy Frequently Asked Questions

FAQ: How do I make my converted sent folders show the recipient instead of me in my new email app?

So you’ve converted all you mail and imported into your new email app and everything looks fine. But when you open up one of your old sent folders and you see a list of messages that show the From column … Continue reading

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FAQ: Why is the Google Apps uploader slow?

You should be getting at least a message per second, but sometimes the upload seems to be unbearably slow. There are a number of factors that could be limiting the speed of the upload: The speed of your home internet … Continue reading

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FAQ: Why are my messages blank after converting Outlook to Entourage?

I’ve seen this happen when the RGE files were created on the Windows PC and then moved to the Mac. There are certain methods of moving files between Mac and PC that can screw up the encoding of the linefeed … Continue reading

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FAQ: Why do I see “garbage” instead of my attachments?

The “garbage” is likely the base64-encoded attachments — which is the standard behind-the-scenes way of including attachments in a message. Most modern mail programs interpret this raw information correctly and display the attachments either inline or as icons within the … Continue reading

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FAQ: Why do all messages have today’s date?

Some email programs will show the date you imported the converted mail as the date for each message in the message list. This is usually incorrect behavior of the new email application because it is trying to find a “received” … Continue reading

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FAQ: Does Emailchemy convert my email to …?

The simple answer is “yes, but indirectly.” For example… Does Emailchemy create Outlook PST files? No, but it creates files that can be imported into Outlook. Emailchemy converts email to open, standard formats (and a few variations) which are directly … Continue reading

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FAQ: Does Emailchemy convert mail from …?

A complete list of supported email formats can be found on the Emailchemy web page and in the Emailchemy User Manual. Support for new formats is typically released in new major versions of Emailchemy.

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FAQ: Why do I see “Please purchase…” in the subject field?

The demo version of Emailchemy masks the subject and sender of each message with a “nag” message like “Please purchase Emailchemy”. This enables you to see that Emailchemy can convert all your email before you purchase. If you are still … Continue reading

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FAQ: Can I use Emailchemy for my clients?

Yes, but you or your clients will require the proper licensing. Emailchemy’s End User License Agreement for the Personal Edition of Emailchemy states one email user per license. We do offer Technician, Site and Migration Editions for organizational use and … Continue reading

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FAQ: Is there a Mac OS 9 version of Emailchemy?

No. Emailchemy requires a modern version of Java to operate, and Apple stopped developing Java for OS 9 in the year 2000. However, Emailchemy can convert email files from Mac OS 9 email applications on any current system (Mac, Windows, … Continue reading

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