FAQ: Why are my messages blank after converting Outlook to Entourage?

I’ve seen this happen when the RGE files were created on the Windows PC and then moved to the Mac. There are certain methods of moving files between Mac and PC that can screw up the encoding of the linefeed character.

Try this method instead:

1) copy your PST files to your Mac
2) run Emailchemy and convert Outlook PST to Entourage Archive (.rge files)
3) run Entourage and use its import wizard and import the .rge file you created in step 2

FAQ: Why do I see “garbage” instead of my attachments?

The “garbage” is likely the base64-encoded attachments — which is the standard behind-the-scenes way of including attachments in a message. Most modern mail programs interpret this raw information correctly and display the attachments either inline or as icons within the message. Simple text file viewers will likely not display these attachments correctly.

FAQ: Can I use Emailchemy for my clients?

Yes, but you or your clients will require the proper licensing. Emailchemy’s End User License Agreement for the Personal Edition of Emailchemy states one email user per license.

We do offer Technician, Site and Migration Editions for organizational use and bulk migrations. If you have questions or need a quote, please contact sales@weirdkid.com.

FAQ: Is there a Mac OS 9 version of Emailchemy?

No. Emailchemy requires a modern version of Java to operate, and Apple stopped developing Java for OS 9 in the year 2000. However, Emailchemy can convert email files from Mac OS 9 email applications on any current system (Mac, Windows, or Linux), so simply transfer your email file to another computer and run Emailchemy there.