Emailchemy FAQ
- What's a FAQ?
- Will Emailchemy import my mail into Outlook?
- Why do I still see "Please Purchase..." in my email even after I bought a license?
- Does Emailchemy convert mail from...?
- Does Emailchemy convert my mail to...?
- Why does every converted message appear to have today's date?
- Why do I see garbage in my mail instead of my attachments?
- I'm a computer consultant -- do each of my customers need to purchase an Emailchemy license?
- What is the ImportServer and how do I find it?
- What are the demo limitations?
- Is there a Mac OS 9 version of Emailchemy?
- Are there any file size limitations or message count limits?
What's a FAQ?
Frequently Asked Question, or often a list of Frequently Asked Questions - like this document you are reading right now.
Will Emailchemy import my mail into Outlook?
Yes. Use the IMAP ImportServer tool in the Emailchemy Toolbox.
Why do I still see "Please Purchase..." in my email even after I bought a license?
There are a few things you need to do after purchasing:
- Install the full version
- Register it by entering your serial key
- Run your conversion again so that the full version of Emailchemy can now fill-in the email header fields that were blocked in the demo version.
Does Emailchemy convert mail from...?
A complete list of supported formats can be found on the Emailchemy web site and in the Emailchemy User Manual. Support for new formats is typically released in new minor versions of Emailchemy (e.g. 1.4, 1.5, 1.6, ...).
Does Emailchemy convert my mail to...?
Emailchemy converts email to open, standard formats (and a few variations) which are directly importable by most modern email programs.
A complete list of supported formats can be found on the Emailchemy web site and in the Emailchemy User Manual. The User Manual also has instructions for importing the converted mail into many modern mail programs.
The IMAP ImportServer, a part of the Emailchemy Toolbox, is designed for helping you to import your converted mail into all email programs. This tool hosts converted mail on an embedded mail server for your new mail program to download it from. See the Emailchemy User Manual for more information.
Why does every converted message appear to have today's date?
Change the displayed columns in your mail app to show "sent" date instead of the "received" date. The sent date is the real date of an email message per the RFC-2822 specification. There is no specification for received dates and every application interprets the idea differently.
Why do I see garbage in my mail instead of my attachments?
The "garbage" is likely the base64-encoded attachments -- which is the standard behind-the-scenes way of including attachments in a message. Most modern mail programs interpret this raw information correctly and display the attachments either inline or as icons within the message.
Usually, when you see the encoding rather than the attachment, it's for one of three reasons:
- You're using a mail program that isn't MIME-compliant. This is pretty rare, actually. The only modern mail program that isn't completely MIME-compliant is Eudora.
- The conversion was performed incorrectly. Either the proper destination format wasn't selected or the proper newline sequence for the target platform wasn't selected. Different platforms (Mac, Windows, etc.) have different ways of encoding the line endings in plain text files, and care must be taken to account for the differences.
- The converted files were not properly copied to the new machine. If the conversion wasn't performed on the target platform, there's a possibility that even if the proper newline sequences were selected that the method of transfer caused minor corruption. FTP, for example, will re-encode the newline sequences during a ASCII-mode file transfer.
The IMAP ImportServer is designed for helping you to import your converted mail into new email programs. By using the IMAP ImportServer, you will be able to see your attachments instead of the base64 encoding.
I'm a computer consultant -- do each of my customers need to purchase an Emailchemy license?
Absolutely.
Emailchemy's Single User Licence Agreement clearly states one user and one user's email per license.
Developing a licensing and pricing model for a product which some could argue is "single use" has been a challenge, but we feel that, given the complexity of the software and the importance of the data on which it operates, $30 is a pretty good deal.
We realize that Emailchemy can be a useful tool in any support professional's bag of tricks, but Emailchemy is commercial software and we expect it be treated as such. For example, it is also not legal to buy one copy of Norton Utilities and install it on all your clients' machines. It's also no different from when we do custom development work for another company: the client provides the tools.
However, we do realize that computer support professionals offer a unique and important channel to the customer, and for that reason we do offer reseller agreements where everybody can profit. Contact our sales department for details.
What is the ImportServer and how do I find it?
Version 1.8 of Emailchemy now includes an IMAP version of the ImportServer product. See the Emailchemy User Manual for more information.
However, if your new email software isn't compatible with IMAP, you can use the ImportServer POP3 Edition which is a separate product for sale on the Weird Kid Software web site.
ImportServer bypasses standard import procedures by automatically hosting your old email on a local, secure email server. You then "import" your old email by telling your new email program to download mail from the ImportServer. All your old email will appear in your new email program, with all the correct formatting, dates, and attachments.
What are the demo limitations?
The demo (unregistered) version of Emailchemy will mask the subject and sender field of each email in the output. After registering and unlocking the demo, you will have to run your conversion again to see the correct subjects and senders in your converted email.
Is there a Mac OS 9 version of Emailchemy?
No. Emailchemy requires a modern version of Java to operate, and Apple stopped developing Java for OS 9 in 2000. One alternative is to run the Windows version of Emailchemy in VirtualPC, or simply transfer your mail to another computer and run Emailchemy there.
Are there any file size limitations or message count limits?
No.