Weird Kid Software : Industrial-strength Email Conversion, Migration, Analysis, and Management Tools

Software Updates

Product updates are released periodically to add new functionality, refine operation, and address known issues. Before reporting an issue with any product, make sure you are using the latest version found on the product page.

FAQ - Frequently Asked Questions

Many of the most frequently asked support questions are answered in each product's FAQ:

Emailchemy FAQ
ImportServer POP3 Edition FAQ

Online Documentation

User Manuals for each product contain step-by-step walkthroughs and troubleshooting sections. The most up-to-date versions may be found here:

Emailchemy User Manual (.pdf)
ImportServer POP3 Edition User Manual
NetGlance User Manual

Email Support

Any questions not answered on the product FAQ or User Manual pages may be sent via email to support@weirdkid.com. For all requests, please include the following information:

OrderID or License Key (for priority support)
Product name and version
Operating system name and version
Java version
A clear description of the problem and the steps taken before the problem occurred